TL Groundwork & Surfacing Ltd

At TL Groundworks & Surfacing Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal data in relation to the services we provide, including groundworks and surfacing services.

Information We Collect

We may collect the following types of personal data when you engage with our services or interact with us:

Personal Identifiable Information (PII):

• Name
• Address
• Email address
• Phone number
• Billing and payment details

Project-related Information:

• Details regarding the services requested (e.g., type of groundworks or surfacing work, project location)
• Site measurements and specifications
• Images, videos, or other documents related to the project

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our services: To carry out the groundworks and surfacing services requested, including communication, project planning, and execution.
• To process payments: To invoice and process payments for the services we provide.
• To improve our services: To understand your needs and preferences and enhance the quality of our services.
• To communicate with you: To respond to inquiries, provide updates on your project, and offer customer support.
• Legal compliance: To meet our legal obligations, such as retaining financial records and other necessary documentation.

How We Protect Your Information

We implement a range of security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. 

These measures include:

• Secure storage of data
• Restricting access to personal information to authorised personnel only

However, please be aware that no method of data transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Sharing Your Information

We may share your personal data with third parties in the following situations:

• Service Providers: We may share your information with trusted third-party contractors or service providers who assist us in performing our services (e.g., payment processors, marketing services, or IT support). These parties are bound by confidentiality agreements and are prohibited from using your personal data for any other purpose.
• Legal Requirements: If required by law or in response to valid legal requests, we may disclose your personal information to comply with legal obligations, protect our rights, or investigate fraud or other violations.

Retention of Your Data

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal requirements. When your data is no longer required, we will ensure it is securely deleted.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us. By using our services, you agree to the collection and use of information as described in this Privacy Policy.